Privacy Policy
At The Shack Burgers, we take your privacy seriously. We’re committed to looking after your personal information and being clear about how and why we use it.
This Privacy Policy explains how we collect, store, and use your personal information when you interact with us, including when you sign up to our newsletter or join our loyalty programme.
Who we are
The Shack Burgers ("we", "us", "our") is responsible for looking after the personal information you provide to us.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at hello@theshackburgers.co.uk.
What information we collect
When you choose to join our newsletter or loyalty programme, we may collect information such as:
Your name
Your date of birth
Your email address
Your loyalty programme details
Your marketing preferences
We only collect information that is needed to provide you with updates, offers, rewards, and a better experience with us.
How we use your information
We use your information to:
Send you news, offers, promotions, and updates from The Shack Burgers
Provide and manage our loyalty programme
Let you know about rewards, events, and exclusive opportunities
Improve our communications and understand what our customers enjoy
We will never use your information for purposes that are unrelated to why it was collected.
Marketing communications
When you sign up to receive communications from us, you are giving us permission to contact you with relevant updates and offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Once you unsubscribe, we will stop sending marketing communications unless you choose to sign up again.
Sharing your information
We will never sell your personal information.
We may use trusted third-party providers to help us deliver our newsletter and loyalty programme. These providers only process your information on our behalf and are required to keep it secure.
Keeping your information safe
We take appropriate measures to protect your personal information and prevent it from being lost, misused, accessed without permission, or disclosed incorrectly.
While we do our best to protect your information, no online service can be guaranteed to be completely secure.
How long we keep your information
We keep your information only for as long as we need it for the purposes it was collected.
If you unsubscribe from our newsletter or stop using our loyalty programme, we will remove your information when it is no longer required, unless we need to keep it for legal reasons.
Your rights
You have rights over your personal information, including the right to:
Ask what information we hold about you
Request corrections to inaccurate information
Ask us to delete your information
Withdraw your consent for marketing communications
Object to certain uses of your information
If you would like to exercise any of these rights, please contact us.
Cookies
Our website uses cookies to help improve your browsing experience and understand how visitors use our website.
Some cookies are necessary for the website to function, while others help us understand website performance and improve our services.
Where required, we will ask for your permission before using non-essential cookies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.
Any updates will be published on this page with the revised date shown at the top.
Contact us
If you have any questions about this Privacy Policy or how we use your information, please contact:
The Shack Burgers
hello@theshackburgers.co.uk