TERMS OF USE

These Terms & Conditions govern the Shacked Up loyalty programme operated by The Shack across our Barton, Biggleswade and Hitchin restaurants. By joining Shacked Up, you agree to these Terms & Conditions.

Full details of points, tiers and rewards can be found here.

1. The Programme

Shacked Up is The Shack's customer loyalty programme. The same programme, tiers, points and rewards apply across all participating The Shack restaurants located at:

Barton (MK45 4PP)
Biggleswade (SG18 0LA)
Hitchin (SG5 1AH)

The programme is operated by The Shack Burgers Hitchin LTD, registered in England and Wales under company number 16178594, with its registered office at 72 Cardigan Street, Luton. ("The Shack", "we", "our" or "us").

Shacked Up is operated using the Leat loyalty platform.

2. Eligibility & Joining

Membership is free.

You must be 16 years of age or older to join.

Membership is personal to you and may not be transferred, shared, sold or gifted.

Only one account is permitted per person. Creating multiple accounts, sharing accounts between friends or family members, or attempting to gain rewards unfairly may result in your membership being suspended or terminated.

You can join:

in-store by scanning the QR code; or
online here

When joining, you'll be asked to provide your name, email address, mobile number and date of birth. Please see Section 6 for information on how this data is used.

3. Earning Points

Points are earned only on purchases made and paid for directly in participating The Shack restaurants.

Orders placed through third-party delivery platforms, including Just Eat, Uber Eats, Deliveroo and GoGetters, do not earn points, even where the order is collected in person.

Points are awarded to the member who pays for the order at the till in-store. Where bills are split, points will only be awarded to the member making the qualifying payment.

Points:

cannot be transferred between members;
cannot be exchanged for cash;
have no monetary value; and
do not expire while your membership remains active.

Current earn rates, bonuses and tier thresholds are published here but may change from time-to-time.

If you believe points have been credited incorrectly, please contact us within 30 days of your purchase. We may ask for proof of purchase before investigating or making any adjustment.

We reserve the right to correct points balances where points have been awarded or deducted in error.

4. Rewards, Redemption & Exclusions

Full details of available rewards are published at [Landing Page URL].

Unless stated otherwise:

rewards may only be redeemed in participating restaurants;
rewards cannot be redeemed against delivery or third-party platform orders;
rewards cannot be applied retrospectively once an order has been completed;
rewards cannot be exchanged for cash, credit or alternative products;
rewards cannot be transferred to another member;
only one reward may be redeemed per visit;
rewards cannot be combined with any other reward, discount or promotional offer.

To redeem a reward, you must present your Apple Wallet pass, Google Wallet pass or QR code before payment.

Alcohol

Rewards do not include alcoholic drinks.

Where a reward covers a meal, bundle or similar offer, any alcoholic drinks remain chargeable at the normal menu price.

Challenge 25 and all applicable licensing laws continue to apply regardless of loyalty membership or reward entitlement.

Reward Conditions

Free burger rewards, including the Half-Time milestone reward, exclude limited-time and promotional burgers.
Fries Forever (Don tier benefit) requires a minimum spend of £15 per transaction.
Milestone rewards expire 90 days after being unlocked.
Birthday rewards, anniversary rewards, Don treats and other automatically issued rewards expire 30 days after issue unless stated otherwise.
Individual rewards may include additional conditions, which will be communicated when the reward is issued.

Rewards are subject to availability. If a reward item becomes unavailable, we reserve the right to substitute a similar reward or withdraw the reward where reasonably necessary.

Expired rewards cannot be reinstated or extended.

We reserve the right to refuse redemption where we reasonably suspect fraud, account sharing, misuse or any breach of these Terms.

5. Don Status & Inactivity

Don is the highest membership tier and is the only tier that can lapse through inactivity.

If you do not make a qualifying in-store visit for six consecutive months, your membership will revert to O.G. status.

We'll send reminder emails after approximately four months and five months of inactivity before your Don status is removed.

If your Don status lapses:

your membership will move back to O.G. tier;
any Don-exclusive benefits will end; and
your points balance will remain on your account unless otherwise stated.

Newbie and O.G. memberships do not lapse through inactivity.

6. How We Use Your Information

We collect the information you provide when joining, including your name, email address, mobile number and date of birth, together with your in-store purchase history, in order to:

administer your membership;
award points;
issue rewards;
communicate important information about your account;
send marketing communications where you have agreed to receive them.

Your information is processed by The Shack and our loyalty platform provider, Leat, in accordance with our Privacy Policy.

You may request access to, correction of or deletion of your personal data, or withdraw your marketing consent, by contacting hello@theshackburgers.co.uk.

7. Changes to the Programme

We may amend these Terms & Conditions, points earn rates, rewards, tier thresholds or any other aspect of Shacked Up from time to time.

Where changes materially affect your membership, points or Don status, we'll normally provide at least 14 days' notice by email or via our website, unless a shorter period is required for legal, regulatory or security reasons.

We may suspend, withdraw or discontinue the programme, either entirely or for individual participating restaurants, with reasonable notice.

8. Ending Membership

You may leave the programme and request deletion of your account at any time by contacting hello@theshackburgers.co.uk.

If you leave the programme:

all unused points will be forfeited;
all unredeemed rewards will be cancelled; and
your membership will end immediately.

We may suspend or terminate your membership where we reasonably believe:

these Terms have been breached;
accounts are being shared;
fraudulent activity has taken place;
rewards are being abused;
activity appears inconsistent with normal personal use; or
a member behaves abusively, threateningly or inappropriately towards our staff.

Where appropriate, we'll attempt to contact you before closing your account.

9. Liability & Technical Issues

We make every reasonable effort to operate Shacked Up without interruption. However, we cannot guarantee continuous availability of the programme.

We are not responsible for delays or failures in awarding points or redeeming rewards caused by technical faults, maintenance, internet outages or circumstances beyond our reasonable control.

Where a genuine system error has occurred, we'll make reasonable efforts to correct affected points or rewards once the issue has been resolved.

10. General

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer.

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

Questions about the Shacked Up loyalty programme can be sent to:

Operated by:
The Shack Burgers Hitchin LTD
Company No. 16178594
Registered Office: 72 Cardigan Street, Luton.